Refund policy

Amendments to orders can be made by contacting SOS via email and only when permission is granted. If an order has already been dispatched, then postage costs will apply.

You must contact SOS by email regarding any exchange / refund / return of product prior to return and within 30 days of original dispatch date.

If you change your mind about the purchase, SOS is happy to exchange unused and unopened products. All additional postage costs will be at the customer's expense. However, if a product is faulty, SOS will provide a full refund or exchange including all additional delivery costs.

Order must be paid for in full prior to delivery.

All prices are in selected currency.

Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

IMPORTANT: SOS takes no responsibility for returned items that do not reach us.
We suggest that you get postal insurance before sending the items.