SOS Orders, Returns & Refunds Policy

SOS Hydration Guarantee Policy

At SOS Hydration, we stand behind the quality of our products. If you believe you’ve received a defective or faulty product purchased directly from us, you may request a return or replacement within 60 days of purchase.

Important Notes:

• This guarantee only applies to products purchased directly from SOS Hydration or our authorized retailers.

• We cannot accept returns or provide refunds for items bought from unauthorized sellers, including unauthorized online marketplaces.

• The guarantee is limited to original, end-user purchasers within the United States.

What We May Request:
To process your return or replacement, we may ask you to:

• Provide a valid proof of purchase (receipt, order confirmation, etc.)

• Share photos of the product or packaging

• Return the unused portion of the product (shipping at your expense)

Guidelines:

• You are responsible for any costs incurred in mailing back products or providing proof of purchase.

• SOS Hydration reserves the right to verify information, deny requests in cases of suspected fraud or abuse, and modify or end this policy at any time without prior notice.

We appreciate your trust in SOS Hydration and are committed to ensuring your experience with our products is a positive one.